Service outage

21. 9. 2020

Eshop was offline since Monday 14th September to 21st

Reason for this outage was attack on our hosting provider Gransy: „This Czech hosting company/domain registrar Subreg, 5th largest .cz registrar, has been hacked and got the infrastructure deleted and services are down since yesterday. It has affected other companies using Subreg (operated by the company Gransy) as their e.g. DNS provider.“ – source. Our web, emails and databases were offline and to reachable.

Gransy has stated that no data was stolen.

We completly migrated our eshop domains and email to Wedos by the time of outage. Luckily, we had complete backup of our files, but we were missing database. Our database backup was too old. Finaly on Monday 21th we were able to get data from Gransy database and start the eshop. But we still can’t reach our files on Gransy hosting.

Our eshop runs completely on Wedos now. We can’t trust Gransy anymore.
We are sorry for any inconvenience.


Author: Mirek

Tags: service outage 2020

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